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Learn from real case studies, hear from senior OPEX leaders, and tackle the challenges standing between your team and true operational excellence. Walk away with new connections and practical ways to turn employee ideas into measurable business performance.
Breakfast and London views included.
Thursday 9th September | One America Square, London, EC3N 2LB
9:00am - 4:00 pm
We're proud to be partnering with the Operational Excellence & Business Improvement Conference, taking place 9th September at One America Square, London.
It's the one-day event bringing together senior OPEX, transformation and continuous improvement leaders from across sectors, think Amazon, Tesco, Mondelez, Virgin Media, to talk about what's actually working in operational excellence right now. Practical AI, change without disruption, proving ROI, keeping people at the centre of it all.
We'll be there as an exhibiting partner, on the ground for the full day.
Here's a snapshot of what's on the day. Follow the link below for the full agenda for every speaker, session and timing.
| Time | Session | Speaker |
| 08.30 | Registration, networking & opening remarks | |
| 09.00 | Morning Chair's opening remarks | Richard Lawrence, Head of Service Excellence, easyJet |
| 09.10 | Using AI, automation & data to drive efficiency without losing people, control or customer experience | Kat McGurk, Group Director, HR Operations & Transformation, Flutter |
| 09.30 | Embedding operational excellence into large-scale change while maintaining trust, pace & resilience | Baljit Dhillon, Programme Delivery Director, Centrica |
| 09.50 | Panel Q&A: Building the behaviours, structures & engagement to sustain operational excellence |
Geoff Weaver, CFO, Harrods; Gary McCready, Commercial & Strategy Director, Currys; Sally Dillon, Head of Operational Change, Aviva |
Head of Sales @ Sideways 6
Working to help large organisations listen to great ideas from their people and turn them into better ways of working, new products, and cost efficiencies.

Social Media Lead @ Sideways 6
Focused on how brand, content, and demand generation work together at scale: with a clear purpose, measurable impact, and a direct line to growth.

We asked: what's the best thing about the session? Here's what a few said:
"I think we could easily fill a whole day, the conversation and content were fantastic. I am very passionate about this topic so great to meet like-minded individuals"
"Listening to what other people are doing and taking inspiration. I’ve come away with a lot of ideas and am excited to bring these to life"
Internal Communications Manager
Hearing real world case studies, warts and all!
Senior Communications and Engagement Manager
"Inspirational speakers and good quality attendees"
Head of Digital Transformation
Join us to learn new approaches to ideation, network with OPEX leaders.